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Troubleshutting

Having trouble with the intelobotica.com platform? Don't worry, we're here to help! Below are some common issues you may encounter and steps to resolve them.

Camera Connectivity Issues​

Issue: Cameras are not connecting to the platform.​

  • Make sure the cameras are powered on and properly connected to the network.
  • Check the network settings to ensure the cameras are assigned valid IP addresses.
  • Verify that the network firewall or router settings allow communication with the platform.
  • Restart the cameras and the network equipment if necessary.

Facial Recognition Accuracy​

Issue: Facial recognition results are inaccurate.​

  • Ensure that the cameras are positioned correctly and have a clear line of sight.
  • Make sure the cameras are positioned at an appropriate height and angle to capture faces clearly.
  • Ensure that the lighting conditions are suitable for accurate facial recognition.
  • Check the camera settings to ensure they are configured for optimal video quality.
  • Contact our support team if the issue persists or if you suspect any technical glitches.

Data Protection and Privacy Concerns​

  • Review and ensure compliance with the data protection guidelines provided by intelobotica.com.
  • Place a sign near the camera to inform individuals about the use of facial recognition and provide contact information for inquiries or complaints.
  • Create a privacy notice and make it available on your website or at a local office for individuals to review.
  • Address any privacy concerns promptly and responsibly, ensuring the protection of personal data.
  • If you suspect a data breach or any unauthorized access to data, contact intelobotica.com immediately.

General Technical Support​

Issue: Other technical issues not covered above.​

  • Restart the cameras, recording devices, or network equipment to see if the issue resolves.
  • Check for any firmware or software updates available for your cameras or the intelobotica.com platform.
  • Consult our platform documentation, FAQs, or knowledge base for further assistance.
  • If the issue persists, contact our support team directly for personalized assistance.

Remember, our support team is here to assist you throughout the troubleshooting process. Feel free to reach out to us with any questions or concerns you may have.

Note: This troubleshooting guide provides general suggestions. For specific technical issues or concerns, please consult the intelobotica.com support team or refer to the platform's documentation.